This agreement is between Axe Lawn Care Services, hereinafter referred to as “Contractor,” and “Client,” referring to you, the property owner or authorized customer.
By accepting a quote, confirming service, or allowing work to begin, you acknowledge and agree to the following terms:

1. Deposits & Billing

• A deposit of the full quoted amount is required for your first mowing service.

• Recurring maintenance services are billed after each visit unless otherwise agreed upon. A 5-day grace period is provided for payment; any balance remaining after that may be subject to a late fee.

• For landscaping jobs or projects over $400, a 50% deposit is required to secure your spot on the schedule. For projects under $400, full payment is required upfront. Please note that cancellations are subject to a small fee.

• We do not store credit card information unless requested.

2. Lawn Preparation & Safety

• You must confirm your appointment by clicking the link provided via email or text.

• Clients who wish to be on a “no-confirmation required” status may request it through a customer service representative.

• All personal belongings, toys, hoses, furniture, and pet waste must be removed from the lawn prior to your scheduled visit.

• We are not responsible for any damage to items left on the lawn. This includes toys, dog bones, paper, decorations, etc.

• If we must move any object to access or service your lawn (e.g., trampolines, birdbaths, lawn furniture), we are not responsible for damage during or after relocation.

• Pet waste must be removed prior to service as this is outside our scope of work.

• Despite our team’s best efforts to exercise care following rainy or wet conditions, tire ruts, mud tracks, or other surface impressions may still occur. While we take precautions to minimize any impact to your lawn, such effects cannot be completely avoided under certain conditions. It is the client’s responsibility to notify Axe Lawn Services prior to the scheduled service if they wish to skip or delay service due to recent rain or soft ground. Axe Lawn Services is not liable for any ground damage resulting from servicing during or after wet weather, as we cannot guarantee that such issues will not occur.

3. Inaccessible Areas & Overgrowth

• If our crew arrives and finds locked gates, loose pets, blocked access, or other hazards, your service will still be billed in full.

• If your property goes unserviced for an extended period, an overgrowth fee may apply. This will be based on crew assessment and photographic evidence.

• To avoid these issues, please communicate any access needs with our office ahead of time.

4. Windows, Irrigation, & Property Damage

• We are not responsible for window or glass damage caused by flying debris, rocks, or unmarked items left in the yard.

• Please do not water your lawn the night before or day of service, as wet grass leads to unsatisfactory results and safety concerns.

• Axe Lawn Care Services is not liable for damage to irrigation systems, cables, sprinkler components, or underground elements not clearly marked.

• We have trained irrigation technicians available for maintenance, repair, and seasonal prep — billed separately.

• We highly suggest an annual sprinkler system check which includes checking all the lines for leaks or potential clogging.

• Any approved damage caused by our team must be reported within 24 hours and will be repaired either by us or a contractor we approve. Repairs made without our knowledge will not be reimbursed.

5. Debris & Cleanups

• Routine lawn debris (grass) is cleared as part of service.

• Large debris — such as fallen limbs, brush piles, or excessive post-storm material — may incur an additional charge. Cleanup is available upon request but is not guaranteed for same-day service.

• We do not remove man-made trash (plastic bottles, bags, cups, or pet waste) — this is outside our scope of work.

6. Weather, Holidays & Schedule Adjustments

• Rain or weather delays may push your service back. Our teams will reschedule as quickly and efficiently as possible.

• In cases of extreme rainfall or unsafe conditions, we will communicate a rescheduled visit at the earliest possible time. Your lawn will be brought back to proper condition during your next service.

• We observe major holidays, and service may shift forward or back during those weeks. Clients will be notified in advance if any adjustments are made.

• If we need to adjust your route for efficiency reasons, you will receive at least 48 hours’ notice.

7. Communication & Service Requests

• All requests, complaints, or changes must be directed to the office — not the service crew.

• Crews are only authorized to complete work listed on the work order for that day.

• Any additional work must be pre-approved and added to your work order by our office.

8. Pets & Gates

• Please keep pets inside on service days. While we always close gates, we cannot guarantee latches or locks will hold.

• You are responsible for checking your gates after service.

9. Season-to-Season Service

• Clients are considered continuous from season to season unless we receive written notice of cancellation.

• Clients may cancel or reschedule at any time with 24 hours’ notice before your confirmed visit.

Acceptance

By confirming your quote or allowing service to begin, you acknowledge that you have read, understand, and accept the terms of this agreement.